Terms and Conditions
Please read these Terms and Conditions carefully before using our website.
Acceptance of Terms
- By accessing, browsing or using this website, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions.
- If you do not agree with any part of these Terms and Conditions, please do not use this website or its services.
- Your continued use of the website constitutes your acceptance of these Terms and Conditions and any future updates.
Customer Accounts
- Customers are responsible for providing accurate, complete and up-to-date information when creating an account.
- You are responsible for maintaining the confidentiality of your email address, password and other account credentials.
- You are responsible for all activities carried out through your account.
- If you believe that your account has been accessed without authorization, you should contact us immediately.
Orders & Payments
- All orders placed through our website are subject to product availability and order confirmation.
- We reserve the right to accept, decline or cancel an order where necessary.
- Customers are responsible for providing correct billing, contact and delivery information.
- Payment must be completed using one of the payment methods available on the website.
- Product prices, shipping charges and other applicable charges will be displayed during the checkout process.
Products & Pricing
- We make reasonable efforts to ensure that product names, descriptions, images and prices displayed on the website are accurate.
- Minor variations in product appearance, packaging, colour or other details may occur.
- Product availability and prices may change without prior notice.
- In the event of an obvious pricing, product or information error, we reserve the right to correct the information and, where appropriate, cancel the affected order.
Shipping & Delivery
- Orders will be delivered to the address provided by the customer during checkout.
- Customers are responsible for providing a complete and accurate delivery address and contact information.
- Delivery times may vary depending on the destination, product availability and selected shipping method.
- Estimated delivery times are provided for guidance and do not constitute a guaranteed delivery date unless specifically stated.
Returns & Refunds
- Returns, exchanges and refunds are subject to our applicable Return and Refund Policy.
- Customers should review the applicable Return Policy before placing an order.
- Products eligible for return must meet the conditions specified in the applicable Return Policy.
- Refund processing times may vary depending on the payment method and financial institution used for the original transaction.
Intellectual Property
- All content available on this website, including text, product descriptions, graphics, photographs, logos, designs, icons and other materials, is owned by or licensed to the business.
- Such content is protected by applicable intellectual property laws.
- No website content may be copied, reproduced, modified, distributed, published or commercially used without prior written permission, except where permitted by applicable law.
Website Use
- You agree to use this website only for lawful purposes.
- You must not interfere with the operation, security or availability of the website.
- You must not attempt to gain unauthorized access to the website, its systems or customer accounts.
- Any misuse of the website may result in suspension or termination of access and may be subject to applicable legal action.
Limitation of Liability
- We make reasonable efforts to maintain accurate information and reliable website services.
- We do not guarantee that the website will always be available, uninterrupted or completely free from errors.
- To the extent permitted by applicable law, we shall not be responsible for losses arising from circumstances beyond our reasonable control, including service interruptions, delivery delays or third-party service failures.
Privacy
- Your use of this website may involve the collection and processing of personal information required to provide our services and process your orders.
- Please review our Privacy Policy for information about how your personal information is handled.
Changes to These Terms
- We reserve the right to update or modify these Terms and Conditions from time to time.
- Updated terms will become effective when they are published on this website. Your continued use of the website after such changes constitutes acceptance of the updated terms.
Contact Us
- If you have any questions regarding these Terms and Conditions, please contact us through our Contact Us page.
Additional Terms & Conditions
Welcome to VALDORO. By accessing or purchasing from www.valdoro.com.au, you agree to the following terms and conditions.
Business Customers:
VALDORO is primarily a B2B wholesale supplier serving retailers, builders, developers, plumbers, interior designers, and commercial projects across Australia. Retail customers are also welcome.
Pricing:
All prices are subject to change without notice.
Prices displayed exclude GST unless otherwise stated.
Wholesale pricing is available for approved trade accounts.
Orders:
Orders are subject to product availability.
VALDORO reserves the right to refuse or cancel any order.
Special order items cannot be cancelled once confirmed.
Product Information:
We strive to ensure all product descriptions, specifications, colours, and images are accurate. Minor variations may occur due to manufacturing improvements or screen settings.
Warranty:
Products are covered by the manufacturer's warranty where applicable. Warranty does not cover incorrect installation, misuse, neglect, or normal wear and tear.
Limitation of Liability:
VALDORO shall not be liable for indirect, incidental, or consequential damages arising from the use of our products.